How Does Durham Rose Conduct Their Business?

At Durham Rose, we are very proud to be a member of the;

• Jewelers of America
• The Responsible Jewellery Council
• British Jewellers’ Association

As a member of these organisations, we as a company must maintain certain standards and agree to be bound by the following points in our ‘Code of Ethics’. Failure to adhere to this code could lead to expulsion from the Association and a lack of integrity for us as a Jewellery Company.

Our ‘Codes of Ethics’

1)      To maintain the highest level of personal integrity, honesty and business ethics

2)      To comply with all Governmental laws and regulations relating to the jewellery, watch and related industries

3)      To support and abide by the Articles of Association and objectives of the British Jewellers’ Association and this Code of Ethics

4)      To provide a standard of product and service of the highest possible quality commensurate with price

5)      To establish clearly the guarantee or service policy regarding all merchandise and to fulfil that policy

6)      To provide knowledgeable and competent expertise and clearly indicate the true quality of products offered for sale

7)      To adhere to sound business practices and thus ensure continuing service to customers and suppliers alike

8)      To refrain from all forms of design copyright and trademark infringement

9)      To refrain from trading in conflict diamonds

Our Business Partners

All of our partners and their affiliated companies have – and still are – entirely committed to conducting all phases of our operations in the most ethically, environmentally and socially responsible manner possible.

The companies from which we purchase our gold maintain policies and procedures that require social and environmental responsibility on the part of their suppliers.

Durham Rose would immediately  reconsider its relationship with said companies if we became aware that they were violating any social or environmental laws.

At Durham Rose, we buy with confidence knowing that our diamonds are conflict-free.

All rough and polished diamonds sold by us comply with the Kimberley Process which ensures that rough diamonds are:

• Exported and imported with a Government-validated Kimberley Process certificate stating that the diamonds are conflict-free
• Transported between signatory countries in a sealed and tamper-proof container
• Sold with a statement from the seller (known as a warranty) on all invoices guaranteeing that the diamonds being sold are conflict-free
• This same warranty appears on all memos and invoices for the products purchased from Durham Rose
• We laser engrave a unique number on the girdle of each Red Box Diamond. This number matches the grading report, giving you proof positive identification. In addition, you can inscribe a custom message on the diamond for a nominal fee

If you would like to speak to a member of our team to discuss more about any of the aforementioned aspects, please contact us today.