"An honest account of my experience... Natalie was extremely helpful through-out the whole process. I don't think I'm exaggerating when I say I was quite an inquisitive/borderline difficult customer when it came to the assurances needed from the company. Natalie went out of her way countless times to ensure I had all the information necessary. Natalie was extremely professional, insightful and her knowledge is second to none in knowing what elements constitute in making the perfect ring. My fiancé and I are smitten with the ring, and it's all thanks to Natalie. I would have no hesitation in recommending Natalie, or Durham Rose to a friend or anyone else. They are a fantastic company, who give you an itinerary of exactly how much each individual element costs so you know exactly how the budget is being spent. I put a lot of time and effort into finding a company that offers a bespoke service in making that perfect ring. Thanks you so much Natalie, and Durham Rose for your service. N.B. - I was the one who had asked if I could provide feedback on my experience, it wasn't something I was asked to do. I felt that Natalie had truly gone that extra mile from day one, and is highly deserving of the positive feedback."

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